Americas Delivery Center Servicenow - Technology Pod Lead

Protiviti Inc

Blue Ash, OH, United States
Base: $82,000.00 - $138,000.00; bonus: 8% target o...
Hybrid
5+ years technology experience
3-5 years servicenow development
Experience with itsm and cmdb modules
The role involves overseeing a team of analysts through multiple projects to ensure quality and efficiency within the Americas Delivery Center

Job Summary

  • The role involves overseeing a team of analysts through multiple projects to ensure quality and efficiency within the Americas Delivery Center.
  • Candidates must have deep knowledge of ServiceNow Workflows, Business Rules, Integration HUB, and REST APIs to lead key initiatives.
  • Employees are eligible for comprehensive benefits including medical, dental, vision, 401(k) matching, and up to 20 days of Choice Time Off.

Matching Summary

The role involves overseeing a team of analysts through multiple projects to ensure quality and efficiency within the Americas Delivery Center.

Salary

Base: $82,000.00 - $138,000.00; Bonus: 8% target opportunity; Benefits: Medical, dental, vision, 401(k) match, paid time off

Skills & Requirements

Must-have

  • 5+ years technology experience
  • 3-5 years ServiceNow development
  • Experience with ITSM and CMDB modules
  • Leading multiple project teams
  • Proficiency in Microsoft Office suite

Nice-to-have

  • Mentoring and coaching skills
  • Innovative problem-solving approach
  • Collaborative cross-functional teamwork
  • Adaptability to various projects
  • Strong organizational abilities

Key Requirements

  • Bachelor's degree or equivalent work experience
  • 3 to 5 years ServiceNow development experience
  • Leadership and direct supervisory experience
  • Certified ServiceNow System Administrator or Application Developer (preferred)
  • PMP, Scrum Master, or advanced technical certifications (preferred)

Work Rights

Not specified

Tailored Resume

Cover Letter