It Support Specialist (field/regional)

Hendrick Automotive Group

McKinney, Texas, United States
Hourly position; overtime may be required
**
2+ years it support experience
Hardware software and network troubleshooting
Servicenow incident tracking
** Hendrick Automotive Group seeks an IT Support Specialist to provide on-site and remote support for dealerships in a defined geographic region. The role focuses on ensuring technology systems are operational and compliant, requiring strong troubleshooting skills and customer service abilities. **

Job Summary

  • The IT Support Specialist serves as a key liaison between dealership teams and Corporate IT to ensure operational compliance.
  • This field-based role requires regular regional travel to support multiple dealership locations across Texas, California, and Louisiana.
  • Candidates must possess strong troubleshooting skills for hardware, software, and basic networking while managing incidents in ServiceNow.

Matching Summary

Match Score: 75

** Hendrick Automotive Group seeks an IT Support Specialist to provide on-site and remote support for dealerships in a defined geographic region. The role focuses on ensuring technology systems are operational and compliant, requiring strong troubleshooting skills and customer service abilities. **

Salary

Hourly position; overtime may be required

Skills & Requirements

Must-have

  • 2+ years IT support experience
  • Hardware software and network troubleshooting
  • ServiceNow incident tracking
  • Onsite and remote technical support
  • Regional travel capability

Nice-to-have

  • Strong customer service communication skills
  • Ability to work independently
  • Vendor relationship management
  • User training and best practices
  • Project coordination experience

Key Requirements

  • 2+ years of IT support experience
  • CompTIA A+ certification preferred
  • Automotive dealership systems experience preferred

Work Rights

Not specified

Tailored Resume

Cover Letter