Workforce Administrator - Salt Lake City/remote

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Salt Lake City, Utah, US
Hybrid
Ability to work nights and weekends
Hybrid schedule with 2 days in-office
Located within salt lake city vicinity
The Workforce Administrator ensures the right number of agents are scheduled at the right time to meet daily Service Level Agreement goals

Job Summary

  • The Workforce Administrator ensures the right number of agents are scheduled at the right time to meet daily Service Level Agreement goals.
  • This hybrid role requires working from a Salt Lake City location two days a week while managing real-time staffing changes for a call center.
  • Candidates must demonstrate excellent communication skills to coordinate between agents, supervisors, and center leaders across multiple platforms.

Matching Summary

The Workforce Administrator ensures the right number of agents are scheduled at the right time to meet daily Service Level Agreement goals.

Skills & Requirements

Must-have

  • Ability to work nights and weekends
  • Hybrid schedule with 2 days in-office
  • Located within Salt Lake City vicinity
  • Real-time schedule updates for agents
  • Strong analytical and communication skills

Nice-to-have

  • Previous Workforce Management experience
  • Multi-channel contact center background
  • Advanced Microsoft Excel knowledge
  • Experience with remote employee processes
  • Understanding of NSC operating standards

Key Requirements

  • High School Diploma or GED required; Associates Degree preferred
  • 2+ years experience in multi-channel contact center preferred
  • Must be located near Salt Lake City, Utah

Work Rights

Not specified

Tailored Resume

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