Guest Service Supervisor - Concessions - Raymond James Stadium

ASM Global

Tampa Bay, US
Event-day guest experience management
Staff check-in and preparation
Resolving guest concerns
Leads and elevates the event-day guest experience by managing staff check-in, resolving guest concerns, providing real-time coaching, conducting service audits, and ensuring policy compliance

Job Summary

  • Leads and elevates the event-day guest experience by managing staff check-in, resolving guest concerns, providing real-time coaching, conducting service audits, and ensuring policy compliance.
  • Train and support cashiers (NPO Groups) on Clover Sport POS operations, including logging in/out, conducting transactions, processing refunds, troubleshooting issues, redeeming Krewe Card stored value, and applying discounts.
  • Legends is the official hospitality partner of Raymond James Stadium, home to the Tampa Bay Buccaneers and premier venue for several large stadium events.

Matching Summary

Leads and elevates the event-day guest experience by managing staff check-in, resolving guest concerns, providing real-time coaching, conducting service audits, and ensuring policy compliance.

Skills & Requirements

Must-have

  • Event-day guest experience management
  • Staff check-in and preparation
  • Resolving guest concerns
  • Real-time coaching
  • Service audits and policy compliance
  • POS system operations training

Nice-to-have

  • Elevating fan experience
  • Delighting guests at every turn
  • Inclusive and innovative environment
  • Transforming live entertainment

Key Requirements

  • 2+ years supervisory experience
  • Food & beverage or concessions operations
  • Proficient in POS systems
  • Customer service background
  • Ability to train and support a team
  • Must be able to stand and walk for up to 12 hours

Work Rights

Not specified

Tailored Resume

Cover Letter