Backoffice Customer Representative (english-speaking)- Rent-a-car Helpline

Concentrix

Braga, Portugal
Competitive salary; performance bonus available; f...
Fluent english c1 written and spoken
Strong analytical and problem-solving skills
High attention to detail in case handling
This role involves assisting customers through email or tickets while handling complex Level 3 cases with a focus on quality and resolution

Job Summary

  • This role involves assisting customers through email or tickets while handling complex Level 3 cases with a focus on quality and resolution.
  • Concentrix offers full paid training, career development programs, and a competitive salary with performance bonuses.
  • Candidates must be fluent in English with a clear accent and demonstrate strong accountability from case start to resolution.

Matching Summary

This role involves assisting customers through email or tickets while handling complex Level 3 cases with a focus on quality and resolution.

Salary

Competitive salary; Performance bonus available; Full paid training included

Skills & Requirements

Must-have

  • Fluent English C1 written and spoken
  • Strong analytical and problem-solving skills
  • High attention to detail in case handling
  • Experience with complex Level 3 cases
  • Ability to manage external partners

Nice-to-have

  • Proactive solution-oriented mindset
  • Stakeholder management maturity
  • Continuous improvement initiative experience
  • Collaboration with internal EMG teams

Key Requirements

  • Fluent English (C1) proficiency required
  • Legal authorization to work in Portugal
  • Strong analytical and communication skills

Work Rights

Must have legal authorization to work in Portugal

Tailored Resume

Cover Letter