Customer Advocate - Charleston, Wv Only

Mody Care Ltd

Charleston, WV, US
Base: $17ph; bonus/equity: not specified; benefits...
Strong verbal and written communication skills
Excellent active listening and interpersonal skills
Basic computer proficiency in microsoft office
This role is responsible for providing superior customer service support to Transportation Providers by addressing inquiries and resolving concerns

Job Summary

  • This role is responsible for providing superior customer service support to Transportation Providers by addressing inquiries and resolving concerns.
  • The position involves managing scheduling tasks, modifying or canceling reservations, and documenting complaints or incidents with detailed records.
  • Modivcare offers a comprehensive benefits package including medical, dental, vision insurance, 401(k) with company match, and paid parental leave.

Matching Summary

This role is responsible for providing superior customer service support to Transportation Providers by addressing inquiries and resolving concerns.

Salary

Base: $17/hr; Bonus/Equity: Not specified; Benefits: Medical, Dental, Vision, 401(k) match, PTO

Skills & Requirements

Must-have

  • Strong verbal and written communication skills
  • Excellent active listening and interpersonal skills
  • Basic computer proficiency in Microsoft Office
  • Ability to work independently and collaboratively
  • Composure under pressure during high call volumes

Nice-to-have

  • Detail-oriented with excellent organizational skills
  • Positive attitude and passion for customer experiences
  • Ability to quickly learn new systems

Key Requirements

  • High School Diploma or GED required
  • Zero plus years of experience or equivalent combination
  • Demonstrated accuracy in data entry

Work Rights

Not specified

Tailored Resume

Cover Letter