Quality & Operations Specialist @darwin

MARSH MCLENNAN

Cluj, Romania
Base: not specified; bonus/equity: performance bon...
Hybrid
Strong time management and organizational skills
Excellent written and verbal communication in romanian and english
Experience with ms excel and presentation creation
The Quality and Operations Specialist ensures alignment to processes and delivers consistent service excellence across the Darwin Service Management team

Job Summary

  • The Quality and Operations Specialist ensures alignment to processes and delivers consistent service excellence across the Darwin Service Management team.
  • This role involves coordinating cross-functional teams to implement quality governance frameworks, conduct audits, and drive efficiency through data-driven insights.
  • Candidates benefit from a vibrant inclusive culture, flexible benefits up to 20% of salary, and over 30 days of annual leave.

Matching Summary

Match Score: 85

The Quality and Operations Specialist ensures alignment to processes and delivers consistent service excellence across the Darwin Service Management team.

Salary

Base: Not specified; Bonus/Equity: Performance bonus scheme available; Benefits: Up to 20% flexible benefits budget; 30+ days off; Pension, Life/Medical Insurance

Skills & Requirements

Must-have

  • Strong time management and organizational skills
  • Excellent written and verbal communication in Romanian and English
  • Experience with MS Excel and presentation creation
  • Root cause analysis and corrective action planning
  • Ability to work hybrid with 3 days onsite in Cluj

Nice-to-have

  • Proactive 'Just Do It' mindset
  • Experience managing ambiguity in fast-paced roles
  • Background in Zendesk reporting and analytics
  • Knowledge of quality governance frameworks
  • Project management skills for task prioritization

Key Requirements

  • Bachelor's degree or equivalent education/experience combination
  • Fluency in both Romanian and English languages
  • Hybrid work availability requiring 3 days per week onsite

Work Rights

Not specified

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