Responsibilities: Provide L3 support for messaging and unified communication platforms Manage incident, problem, and request management, including escalations and high severity issues Perform root cause analysis (RCA) and implement preventive measures Support and deliver infrastructure projects (upgrades, migrations, new builds, end-of-life activities) Ensure systems meet SLA, security, and compliance standards Drive service improvements, automation, and operational efficiency Collaborate with global teams and stakeholders across regions Act as technical escalation point and provide guidance to support teams Manage vendor and service provider relationships Maintain accurate technical documentation and SOPs Participate in DR te sts, infrastructure events, and global initiatives Requirements: Degree in Computer Science, Engineering, or related discipline Minimum 10 to 12 years of IT experience in messaging / unified communications Experience in financial services environment preferred Strong troubleshooting and problem-solving skills Experience working in L3 support environment Good communication and stakeholder management skills Technical Skills (Must Have) Microsoft Exchange 2019 (or above) – large-scale environments (10,000+ users) Email security / gateway solutions (e.g. IronPort, SMTP gateways) Enterprise Vault Scripting (PowerShell, VBScript, Batch) Technical Skills (Good to Have) Microsoft 365 / O365 Microsoft Teams / Skype for Business (Lync) Workspace ONE / BlackBerry Work Discovery Accelerator, Merge1 Additional info: Open to supporting Europe business hours: 2pm to 11pm OR 4pm to 1am (SGT) To apply, please visit www.gmprecruit.com and search for Job Reference: W354Y78W To learn more about this opportunity, please contact Yingying at yingying.lai@gmprecruit.com We regret that only shortlisted candidates will be notified. GMP Technologies (S) Pte Ltd | EA Licence: 11C3793 | EA Personnel: Lai Yingying | Registration No: R1110239