Pilote Après-vente (h/f)

CLAAS Tractor S.A.S.

Le Mans, France
On-site
Solid knowledge of agricultural tractors
Advanced english proficiency required
Experience in after-sales service management
The role serves as the primary liaison between the Product unit and After-Sales service to resolve product issues

Job Summary

  • The role serves as the primary liaison between the Product unit and After-Sales service to resolve product issues.
  • Candidates must ensure new products are ready for market by coordinating diagnostics, documentation, and spare part availability.
  • The position requires analyzing after-sales data to implement improvement measures and align strategies across R&D, Quality, and Sales teams.

Matching Summary

The role serves as the primary liaison between the Product unit and After-Sales service to resolve product issues.

Skills & Requirements

Must-have

  • Solid knowledge of agricultural tractors
  • Advanced English proficiency required
  • Experience in after-sales service management
  • Product launch preparation and documentation
  • Data analysis for warranty and parts sales

Nice-to-have

  • Experience with agricultural manufacturers
  • Ability to manage multiple projects simultaneously
  • Leadership skills in multicultural environments
  • Strong problem-solving and communication abilities
  • Autonomy in driving improvement measures

Key Requirements

  • Bac+2 or Bac+3 in Mechanical or Agricultural Engineering
  • Bac+5 degree with first experience on similar role
  • Several years of experience in after-sales service or product support
  • Mandatory advanced level of English
  • Willingness to travel occasionally in France and Europe

Work Rights

Not specified

Tailored Resume

Cover Letter