Responsibilities Manage and oversee daily facilities operations to ensure service delivery complies with contractual requirements, KPIs, and operational standards. Lead and supervise technical staff, supervisors, operators, and service personnel in supporting day-to-day facilities management, maintenance, and Smart Operations Centre activities. Supervise the maintenance and operation of building M&E systems, including electrical, ACMV, plumbing, fire protection systems, pumps, building management systems, and operational monitoring platforms. Monitor security and non-security alerts within the Smart Operations Centre and ensure timely response, escalation, and resolution by operations personnel. Evaluate operational incidents and coordinate with internal departments, contractors, service partners, and service providers for issue resolution and corrective actions. Plan, monitor, and supervise preventive and corrective maintenance programmes to ensure reliability of building systems and minimise operational disruptions, including ad-hoc repairs, urgent rectification works, and improvement projects. Monitor contractor and vendor performance to ensure all works are completed in accordance with quality standards, safety regulations, contractual obligations, and service level requirements. Utilise monitoring systems and operational software to diagnose issues, analyse operational data, and generate reports for management review. Coordinate with agency representatives, stakeholders, and clients through site meetings, operational updates, incident reporting, and progress reviews. Verify work completion, review claims and invoices, and follow up on payment submissions and approvals. Maintain accurate operational documentation, including maintenance records, incident logs, inspection reports, service reports, and rectification tracking records. Ensure operational equipment, monitoring systems, and facilities infrastructure remain functional and serviceable at all times. Gathe