Customer Care Manager Ii - Cumming, Ga

PulteGroup

Cumming, Georgia, US
Valid driver's license required
1-2 years customer service experience
Basic construction skills knowledge
The role involves conducting in-person homeowner assessments to determine if corrective work orders are needed

Job Summary

  • The role involves conducting in-person homeowner assessments to determine if corrective work orders are needed.
  • Candidates will manage trades to completion of service requests while ensuring customers' satisfaction.
  • PulteGroup is a Fortune 500 company recognized as a Great Place to Work that champions inclusion and diversity.

Matching Summary

The role involves conducting in-person homeowner assessments to determine if corrective work orders are needed.

Skills & Requirements

Must-have

  • Valid driver's license required
  • 1-2 years customer service experience
  • Basic construction skills knowledge
  • Root cause analysis ability
  • Vendor management and scheduling

Nice-to-have

  • Bachelor's degree preferred
  • Conflict resolution skills
  • Cost management principles
  • High-quality service commitment
  • Positive customer relationship building

Key Requirements

  • Minimum High School Diploma or equivalent
  • Valid driver's license essential for driving
  • 1-2 years warranty or customer service experience
  • Ability to climb ladders and scaffolding
  • Physical ability to lift up to 80 pounds

Work Rights

Not specified

Tailored Resume

Cover Letter