Customer Operations Specialist

Xerox Corporation

Cebu City, Central Visayas, Philippines
On-site
4+ years operations or services delivery experience
Direct interaction with business customers
Ability to read and interpret statement of work
The role is responsible for managing and executing contracted Managed Services as defined by the Client Statement of Work

Job Summary

  • The role is responsible for managing and executing contracted Managed Services as defined by the Client Statement of Work.
  • The specialist must maintain client communication, manage active action logs, and monitor service performance metrics to fulfill contractual SLAs.
  • Candidates are expected to demonstrate high business acumen and the ability to solve complex problems in a fast-paced environment.

Matching Summary

Match Score: 75

The role is responsible for managing and executing contracted Managed Services as defined by the Client Statement of Work.

Skills & Requirements

Must-have

  • 4+ years operations or services delivery experience
  • Direct interaction with business customers
  • Ability to read and interpret Statement of Work
  • Experience generating performance reporting metrics
  • Strong analytical and problem-solving skills

Nice-to-have

  • Experience with MS Visio and MS Access
  • Knowledge of Lexmark systems and MPS tools
  • Background in process analysis certification
  • Understanding of IP protocol schema and network protocols
  • Experience managing cross-cultural teams

Key Requirements

  • BA/BS/BBA degree in Business or equivalent experience
  • 4+ years experience in operations or services delivery
  • Formal certification or past experience as a process analyst

Work Rights

Not specified

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