Technical Specialist

Amex GBT

Manila, Philippines
Fully remote
3+ years enterprise desktop support experience
Windows and mac os operating system expertise
Active directory and office suites proficiency
This role involves leading ticketing system updates and providing on-site and remote technical support across Windows and Apple environments

Job Summary

  • This role involves leading ticketing system updates and providing on-site and remote technical support across Windows and Apple environments.
  • The company offers flexible benefits including health insurance, retirement programs, and exclusive travel perks from major providers.
  • Candidates are expected to diagnose mechanical and software failures while maintaining a sophisticated understanding of IT hardware repair.

Matching Summary

This role involves leading ticketing system updates and providing on-site and remote technical support across Windows and Apple environments.

Skills & Requirements

Must-have

  • 3+ years enterprise desktop support experience
  • Windows and Mac OS operating system expertise
  • Active Directory and Office Suites proficiency
  • Hardware repair and system failure diagnosis
  • Ticketing system management within SLAs

Nice-to-have

  • Familiarity with Sabre, Apollo, or Galileo systems
  • Passion for the travel industry
  • Strong professional writing and documentation skills
  • Ability to follow written processes and procedures
  • Experience coordinating with third-party vendors

Key Requirements

  • 3+ years in enterprise desktop support
  • Degree in computer science or technical school preferred
  • Location: Manila, Philippines

Work Rights

Not specified

Tailored Resume

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