Scuk Commercial Operations Agent

SANTANDER CONSUMER BANK S.p.A

Milton Keynes, United Kingdom
Base: £28,000 - £30,000; bonus/equity: annual bonu...
Hybrid
Previous customer services experience in automotive financial services
Understanding of fca consumer duty principles
Ability to manage daily customer pipeline from lead to activation
The role involves delivering excellent customer communication by engaging with Tesla customers via email and telephone to facilitate credit decisions

Job Summary

  • The role involves delivering excellent customer communication by engaging with Tesla customers via email and telephone to facilitate credit decisions.
  • Candidates must coordinate communication strategies to follow up on missing information and ensure cases are updated within agreed service level agreements.
  • The position offers a competitive salary between £28,000 and £30,000 along with 25 days of holiday plus bank holidays and an annual bonus.

Matching Summary

The role involves delivering excellent customer communication by engaging with Tesla customers via email and telephone to facilitate credit decisions.

Salary

Base: £28,000 - £30,000; Bonus/Equity: Annual bonus based on performance; Benefits: 25 days holiday, pension, sharesave scheme

Skills & Requirements

Must-have

  • Previous customer services experience in automotive financial services
  • Understanding of FCA Consumer Duty principles
  • Ability to manage daily customer pipeline from lead to activation
  • Experience with direct customer interaction via email and telephone
  • Adherence to strict service level agreements and productivity targets

Nice-to-have

  • Familiarity with D2C and Tesla journey integrations
  • Experience working with multiple external business stakeholders
  • Exposure to retail finance and leasing products
  • Willingness to participate in continuous personal development
  • Comfortable working in a fast-paced environment

Key Requirements

  • Previous work experience in automotive-related financial services sector
  • Appreciation of legal, regulatory and compliance issues in financial services
  • Demonstrated adherence to SLAs and high productivity levels

Work Rights

Not specified

Tailored Resume

Cover Letter