Job Description Organize and oversee the customer service operation with a primary focus on customer satisfaction; strive to uphold positive relationships with both customers and staff. Uphold and enforce customer service standards and procedures. Provide comprehensive customer service support to the department store, including handling Goods and Service Tax Refund, Smart-Card applications, Public Announcement, Lost and Found cases/reports, and similar tasks. Ensure the prompt and efficient resolution of customers' problems. Address customers' inquiries, take necessary actions, and handle feedback/complaints with effectiveness and efficiency. Gather and organize customer feedback and suggestions to enhance and develop service standards. Requirements Minimum GCE O Level At least 1 year of customer service experience for Junior role Good communication and interpersonal skills Interested applicants, please write in through careersfuture with detailed resume in MS Words format. EA License Number: 23C1730 Please Provide: 1)Availability 2) Current/ Expected salary 3) Reasons for leaving previous employments We regret that only shortlisted candidates will be notified.