This strategic role bridges data analysis with operational excellence to improve call center performance and customer satisfaction within the BD Home Care business
Job Summary
This strategic role bridges data analysis with operational excellence to improve call center performance and customer satisfaction within the BD Home Care business.
The incumbent will leverage PowerBI, Tableau, and SQL to create real-time dashboards tracking key metrics such as conversion, retention, and Net Promoter Score.
BD prioritizes on-site collaboration requiring a minimum of 4 days in-office presence per week to foster creativity and innovation in the healthcare industry.
Matching Summary
This strategic role bridges data analysis with operational excellence to improve call center performance and customer satisfaction within the BD Home Care business.
Skills & Requirements
Must-have
5+ years business analytics experience
5+ years SQL or Snowflake proficiency
5+ years performance marketing background
5+ years Tableau reporting expertise
2+ years Contact Center technology experience
HIPAA compliance knowledge
Real-time KPI dashboard creation
Nice-to-have
SalesForce.com environment familiarity
Marketing mix modelling experience
Attribution modelling skills
Causal inference application
Customer segmentation management
Web Analytics tools like Google Analytics
Finance team collaboration experience
Key Requirements
Minimum Bachelor's degree in Business, Marketing, or Statistics
MBA or equivalent experience preferred
Minimum 5+ years delivering business analytics and reporting
Minimum 5+ years working with best-in-class reporting tools