Technical Support (japanese Speaker)

DXC Technology

Petaling Jaya, Malaysia
Not specified; competitive remuneration offered; b...
Fully remote
Japanese language proficiency jlpt n2
Hardware and software troubleshooting skills
Remote support and phone support experience
The role involves successfully resolving technical issues from incoming internal or external business contacts and proactive notification systems

Job Summary

  • The role involves successfully resolving technical issues from incoming internal or external business contacts and proactive notification systems.
  • DXC is a Fortune 500 global IT services leader that fosters a culture of inclusion, belonging, and corporate citizenship.
  • Candidates must be willing to work in Petaling Jaya on a shifting schedule while meeting SLA demands.

Matching Summary

The role involves successfully resolving technical issues from incoming internal or external business contacts and proactive notification systems.

Salary

Not specified; Competitive remuneration offered; Benefits and training included

Skills & Requirements

Must-have

  • Japanese language proficiency JLPT N2
  • Hardware and software troubleshooting skills
  • Remote support and phone support experience
  • Case management database knowledge
  • Willingness to work shifting schedules

Nice-to-have

  • Excellent analytical and problem-solving abilities
  • Experience with discontinued products and parts
  • Strong verbal and written communication skills
  • E-support experience and knowledge
  • Proactive problem avoidance strategies

Key Requirements

  • Diploma or bachelor's degree required
  • 0-2 years' experience in relevant technologies
  • JLPT N2 certification in Japanese
  • Relevant industry qualification where applicable

Work Rights

Not specified

Tailored Resume

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