Product Financial Support Specialist

Friendship Property LLC

Cleveland, OH, US
Base: $57,900 - $81,165 annually; bonus/equity: no...
Hybrid
Bachelor degree required
3-4 years product support experience
Financial workflow troubleshooting
The role provides day-to-day end-user and operational support for property management technologies with a focus on financial workflows

Job Summary

  • The role provides day-to-day end-user and operational support for property management technologies with a focus on financial workflows.
  • Employees must troubleshoot product issues, document customer tickets, and escalate defects to Engineering or Product Management teams.
  • The company offers a full benefits package, generous paid time off, and a 401(k) with company match.

Matching Summary

The role provides day-to-day end-user and operational support for property management technologies with a focus on financial workflows.

Salary

Base: $57,900 - $81,165 annually; Bonus/Equity: Not specified; Benefits: Full benefits package, PTO, 401(k) match

Skills & Requirements

Must-have

  • Bachelor degree required
  • 3-4 years product support experience
  • Financial workflow troubleshooting
  • Ticketing system proficiency
  • Cross-functional collaboration

Nice-to-have

  • Property management platform knowledge
  • Strong analytical skills preferred
  • SaaS enterprise experience
  • Billing and accounting process exposure

Key Requirements

  • Undergraduate Bachelor Degree
  • 3-4 years of product support experience
  • Experience with financial transactions
  • Proficiency in Zendesk, Jira, or ServiceNow

Work Rights

Not specified

Tailored Resume

Cover Letter