The role involves supervising the effective and efficient delivery of managed and unmanaged cyber security services while ensuring strict adherence to contractual SLAs
Job Summary
The role involves supervising the effective and efficient delivery of managed and unmanaged cyber security services while ensuring strict adherence to contractual SLAs.
The incumbent acts as the primary client interface, coordinating technical verticals and leading periodic service reviews to address critical issues and propose process improvements.
This senior position requires managing service onboarding activities, handling escalations during incidents, and maintaining up-to-date deliverables within a multidisciplinary environment.
Matching Summary
Match Score: 85
The role involves supervising the effective and efficient delivery of managed and unmanaged cyber security services while ensuring strict adherence to contractual SLAs.
Skills & Requirements
Must-have
5-10 years Cyber Security experience
SOC service delivery management
ITIL framework knowledge
SLA and contract compliance
Client interface and review leadership
Nice-to-have
Technical team coordination skills
Continuous improvement mindset
Remote team management capability
Willingness to travel for short durations
Key Requirements
STEM degree or equivalent
5-10 years in Cyber Security or Service Management