The role is responsible for managing all guest enquiries and requirements related to hotel room reservations in an efficient and professional manner
Job Summary
The role is responsible for managing all guest enquiries and requirements related to hotel room reservations in an efficient and professional manner.
Employees must handle group bookings of 7 rooms or more, including inventory management, payment processing, and preparation of group information sheets.
The position requires strong organizational skills to produce reports, monitor business wash, and maintain precise filing systems for all group reservations.
Matching Summary
The role is responsible for managing all guest enquiries and requirements related to hotel room reservations in an efficient and professional manner.
Skills & Requirements
Must-have
Group reservation management for 7+ rooms
Accurate data entry within 24 hours
Handling group payments and cancellations
Strong verbal and written communication skills
MS Office Suite proficiency
Call center environment experience
Nice-to-have
Sales promotion of hotel facilities
Team spirit development
VIP room night procedures knowledge
Public relations with travel agents
Environmental sustainability awareness
Key Requirements
Excellent verbal and written communication skills
Strong MS Office Suite computer skills
Ability to work in a fast-paced call centre environment