Job Description & Requirements Key Duties and responsibilities Updating dates into SYSPRO (Company’s MRP System) Mainly updating of sales order and job orders dates Daily monitoring of shipment schedule Adjusting material allocations into SYSPRO Manage customer relationships for both existing and new accounts. Provide timely and thorough responses to customer’s requests. Process Purchase Orders (PO) and provide order acknowledgement to customers in a timely manner. Process changes orders and ensure quoted price and customer PO are aligned. Process and follow up on RFQ’s. Complete and submit customers’ open order report on time. Keep customers informed of updates and issues. Ensure accurate data entry and report processing for all the related customer documentation. Effectively communicate customer requests to other departments concerned. Follow department processes to ensure smooth flow of information. Proactively identify and escalate customer issues. Interface and co-operate with other departments to meet deadlines and expedite deliveries. Other miscellaneous duties as required/assigned. Any other ad-hoc related duties and assignments assigned from time to time. Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be provided to enable individuals with disabilities to perform essential functions. Proficient in Microsoft Office with hands-on experience with data entry and Microsoft Excel reporting Team Spirit Quality is essential. Ability to work effectively in a fast-paced, demanding and deadline-driven culture. Ability to multi-task, meticulous prioritize/manage multiple requests simultaneously.