As a member of the IT department, the Desktop Support Analyst will work with other members of the team to share responsibility for the maintenance of the IT Support Helpdesk; documenting all calls, prioritizing as required, and escalating necessary calls to internal support or outside vendors, to ultimately oversee the successful and expedient resolution of all queries
Job Summary
As a member of the IT department, the Desktop Support Analyst will work with other members of the team to share responsibility for the maintenance of the IT Support Helpdesk; documenting all calls, prioritizing as required, and escalating necessary calls to internal support or outside vendors, to ultimately oversee the successful and expedient resolution of all queries.
This is an exciting opportunity to work in a global environment utilising existing skills, as well as developing new skills, to help deliver first-class IT support to global IDBS employees on a wide variety of issues.
Onsite and remotely test computers and peripherals to diagnose hardware and software problems.
Matching Summary
As a member of the IT department, the Desktop Support Analyst will work with other members of the team to share responsibility for the maintenance of the IT Support Helpdesk; documenting all calls, prioritizing as required, and escalating necessary calls to internal support or outside vendors, to ultimately oversee the successful and expedient resolution of all queries.