Customer Success Senior Manager

Guidewire InsuranceSuite

Paris, France
Fully remote
10 years relevant work experience
Executive leadership and communication
Account management with c-level stakeholders
The Customer Success Senior Manager is accountable for ensuring customers continuously achieve maximum value from their Guidewire investment

Job Summary

  • The Customer Success Senior Manager is accountable for ensuring customers continuously achieve maximum value from their Guidewire investment.
  • This role requires acting as a trusted advisor to insurance carriers' decision makers while driving product adoption and ARR growth.
  • Guidewire fosters a culture of curiosity and responsible AI use to empower teams in leveraging data-driven insights for continuous improvement.

Matching Summary

The Customer Success Senior Manager is accountable for ensuring customers continuously achieve maximum value from their Guidewire investment.

Skills & Requirements

Must-have

  • 10 years relevant work experience
  • Executive leadership and communication
  • Account management with C-level stakeholders
  • Product adoption and cross-sell/upsell expertise
  • Data-driven insights application

Nice-to-have

  • Embracing AI for productivity
  • Curiosity and innovation culture
  • Responsible use of AI
  • Cross-functional collaboration
  • Strategic partnership building

Key Requirements

  • 10 years relevant work experience
  • Prior Customer Success or implementation delivery roles
  • Demonstrated executive leadership experience
  • Expertise in Southern Europe Region
  • Ability to travel to client locations

Work Rights

Not specified

Tailored Resume

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