You will join the Financial Systems and Services (Statutory Boards) Directorate, which drives the strategic development of Future Finance by managing the consolidation and implementation of Statutory Boards’ finance and payroll systems onto Cumulus, a central cloud-based HR, finance and payroll system currently used by 43 Statutory Boards. Job Description: The candidate is responsible for the following: Support Customer Account and Tax operations while driving co-ownership of issues and solutions across Whole-of-Government stakeholders Track and manage requests, ensuring timely follow-ups, issue resolution and efficient processing Coordinate with system integrators and stakeholders on integration, deployment and post-implementation hypercare support, ensuring accurate documentation and resolving agencies’ queries. Support system configuration, testing (System Integration Testing/User Acceptance Testing), and continuous improvements through change requests and new feature releases Engage agencies and stakeholders to understand the systems landscape and gather requirements, feedback, and drive timely responses Conduct briefing and training to agencies on any new changes and functionalities. Maintain and update project documentation and Standard Operating Procedures to ensure accuracy and consistency Functional/Technical Competencies Tertiary education in Accountancy, Business, Finance, IT, Systems or related disciplines Keen interest in Ops-Tech roles Understanding of finance processes such as Accounts Receivable, Taxes and GST Understanding in financial/billing systems, XBRL, XML and interface as well as system implementation will be useful. Able to proactively develop and manage relationships with various key stakeholders Generic Competencies Good critical thinking, problem-solving and analytical skills Time management skills to multi-task and prioritize key deliverables Meticulous and a good team player who is able to work well independently Good communication and