Customer Facing & Order Management Representative

Essity AB

Legnano, MI, Italy
Hybrid
Minimum experience in customer service
Experience handling customer inquiries
Familiarity with crm systems
Act as the primary point of contact for customers, managing queries and ensuring first contact resolution

Job Summary

  • Act as the primary point of contact for customers, managing queries and ensuring first contact resolution.
  • Collaborate closely with Sales representatives to jointly manage customer requests and provide full visibility on interactions.
  • Join Essity's Professional Hygiene division to support businesses and institutions in improving hygiene standards and sustainability.

Matching Summary

Act as the primary point of contact for customers, managing queries and ensuring first contact resolution.

Skills & Requirements

Must-have

  • Minimum experience in customer service
  • Experience handling customer inquiries
  • Familiarity with CRM systems
  • Fluent in English and Italian

Nice-to-have

  • Strong problem-solving attitude
  • Ability to manage multiple priorities
  • Proactive solution-oriented mindset

Key Requirements

  • Fluency in English and Italian
  • Experience with CRM systems
  • Background in order management

Work Rights

Not specified

Tailored Resume

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