Position summary statement: The Assistant Housekeeper supervises work activities of Guest Room Team Leader, Guest Room Ambassador, Linen Attendant and Housemen to ensure clean, orderly, and well-maintained rooms in the serviced apartments. Assist Executive Housekeeper in the day-to-day operation of the department. He/she assigns duties, inspects work, and investigates complaints regarding housekeeping service and equipment and take corrective action. Primary Responsibilities: · Establish standards and procedures for work of housekeeping staff. · Supervise, train and retrain Guest Room Team Leader, Guest Room Ambassador, Linen Attendant and Housemen. · Conduct training and on-the-job training to explain policies, work procedures, and to demonstrate use and maintenance of equipment. · Inspect apartments assigned to them for maintenance and cleanliness which includes scheduling and carry out periodical cleaning programs. · Follow up on outstanding maintenance work. · Check and pay special attention to VIP apartments. · Advise Front Office or Reservation of apartments ready for sale. · Attend Housekeeping Associates’ meetings to discuss company policies, work procedures and guests' complaints and to chair Housekeeping Associates’ meetings in the absence of Executive Housekeeper. · Attend Operation Meetings in the absence of Executive Housekeeper. · Investigate complaints regarding housekeeping service and equipment and take corrective action. Make recommendations to improve service and ensure more efficient operation. · Assist to interview job applicants, hires new employees, and recommends promotions, transfers, and dismissals. · Daily check to ensure no linen or equipment abuse. · Immediate reporting of any damage to furniture, fitting and equipment. · Pay special attention to sick guests. Perform cleaning duties in cases of emergency or staff shortage. Other Responsibilities · Support and uphold the company mission, vision and values. · Ensure usage of Pan Pacific co