Ability to work flexible shifts in fast-paced environment
The role interfaces with customers via inbound calls, outbound calls, or the Internet to resolve routine problems regarding client products or services
Job Summary
The role interfaces with customers via inbound calls, outbound calls, or the Internet to resolve routine problems regarding client products or services.
Employees must ensure service delivery meets contractual Key Performance Indicators while demonstrating empathy and building rapport.
Candidates need strong attention to detail, dependability, and the ability to rotate shifts as needed in a high-production environment.
Matching Summary
Match Score: 75
The role interfaces with customers via inbound calls, outbound calls, or the Internet to resolve routine problems regarding client products or services.
Skills & Requirements
Must-have
High school diploma with 3-6 months experience
Strong computer navigation and PC knowledge
Ability to work flexible shifts in fast-paced environment
Nice-to-have
Demonstrate empathy and build rapport with customers
Skilled in multi-tasking and adapting to changes
Patience in all customer contact situations
Key Requirements
High school diploma required
Three to six months of relevant experience preferred