Base: $100,000 - $110,000; bonus/equity: not speci...
On-site
Audiovisual unified communications experience
Itil certification v3 foundation or itil 4
Servicenow itsm platform proficiency
This role serves as the primary customer liaison responsible for the overall performance and governance of managed services for an international financial organization
Job Summary
This role serves as the primary customer liaison responsible for the overall performance and governance of managed services for an international financial organization.
The position requires owning end-to-end service delivery while ensuring all contractual SLAs and KPIs are met through proactive risk management.
Candidates will benefit from a comprehensive package including health insurance, 401K, commuter benefits, and a hybrid working arrangement in New York City.
Matching Summary
This role serves as the primary customer liaison responsible for the overall performance and governance of managed services for an international financial organization.
Salary
Base: $100,000 - $110,000; Bonus/Equity: Not specified; Benefits: Health, vision/dental, disability, vacation, sickness, 401K, commuter benefits & employee assistance program
Skills & Requirements
Must-have
Audiovisual Unified Communications experience
ITIL certification V3 Foundation or ITIL 4
ServiceNow ITSM platform proficiency
Managed services SLA and KPI ownership
Incident Problem Change Management leadership
Nice-to-have
Microsoft 365 technical knowledge
PMP project management certification
Director VP level stakeholder influence
Vendor and third-party supplier management
Commercial awareness for business growth
Key Requirements
ITIL certification (V3 Foundation or ITIL 4)
Proven experience in Managed Services or Customer Success
Technical comprehension of AV and collaboration platforms