Team Leader - M1

Concentrix

Kuala Lumpur, Malaysia
Coaching and mentoring skills
Performance management
Strong communication skills
The Team Leader is responsible for supervising call center associates and ensuring performance metrics are achieved. This role involves coaching, motivating, and holding team members accountable. The position requires effective communication and the ability to handle escalated customer calls as needed

Job Summary

  • The Team Leader is responsible for supervising call center associates and ensuring performance metrics are achieved. This role involves coaching, motivating, and holding team members accountable. The position requires effective communication and the ability to handle escalated customer calls as needed.

Matching Summary

The Team Leader is responsible for supervising call center associates and ensuring performance metrics are achieved. This role involves coaching, motivating, and holding team members accountable. The position requires effective communication and the ability to handle escalated customer calls as needed.

Skills & Requirements

Must-have

  • coaching and mentoring skills
  • performance management
  • strong communication skills

Nice-to-have

  • ability to work under pressure
  • flexible schedule
  • team collaboration

Key Requirements

  • Associate's degree preferred
  • 2-4 years relevant experience
  • ability to lead and mentor

Work Rights

Not specified

Tailored Resume

Cover Letter