Operations Team Leader- Riyadh

Concentrix

Riyadh, Saudi Arabia
Day-to-day supervision of call center associates
Regular performance coaching and motivation
Handling escalated customer calls
The Team Leader is responsible for the day-to-day supervision of a group of call center associates to ensure performance metrics are achieved

Job Summary

  • The Team Leader is responsible for the day-to-day supervision of a group of call center associates to ensure performance metrics are achieved.
  • This role requires effectively coaching direct reports on their performance on a regular basis and developing action plans for improvement.
  • Candidates must be able to handle escalated customer calls and communicate expectations while promoting company values.

Matching Summary

Match Score: 75

The Team Leader is responsible for the day-to-day supervision of a group of call center associates to ensure performance metrics are achieved.

Skills & Requirements

Must-have

  • Day-to-day supervision of call center associates
  • Regular performance coaching and motivation
  • Handling escalated customer calls
  • Work and attendance monitoring

Nice-to-have

  • Ability to lead team in multi-tasking
  • Strong written and verbal communication skills
  • Willingness to work a flexible schedule
  • Advocacy for team members

Key Requirements

  • Associate's degree in related field
  • Two to four years of relevant experience
  • English language proficiency required

Work Rights

Not specified

Tailored Resume

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