Specialist, Customer Success (english Speaker)

Concentrix

Kuala Lumpur, Malaysia
Minimum 3 years customer success experience
English language proficiency required
High volume phone calling skills
The role involves guiding customers through targeted milestones to establish optimal usage behaviors and accelerate time to value

Job Summary

  • The role involves guiding customers through targeted milestones to establish optimal usage behaviors and accelerate time to value.
  • Concentrix offers a comprehensive benefits package including group health insurance, flexi-benefits, and learning and development programs.
  • Candidates will partner with global technology leaders to cultivate strong relationships while ensuring customer satisfaction and engagement.

Matching Summary

Match Score: 85

The role involves guiding customers through targeted milestones to establish optimal usage behaviors and accelerate time to value.

Skills & Requirements

Must-have

  • Minimum 3 years Customer Success experience
  • English language proficiency required
  • High volume phone calling skills
  • MS Office software knowledge
  • CRM data management capabilities

Nice-to-have

  • Salesforce CRM experience preferred
  • Tech industry background ideal
  • Strong analytical and problem-solving aptitude
  • Experience with SMB/Mid-Market segments
  • Passion for exceptional customer service

Key Requirements

  • Local Malaysian Graduate with Degree
  • Minimum 3 years relevant working experience
  • English language requirement
  • Aptitude to learn new technology

Work Rights

Local Malaysian Graduates preferred

Tailored Resume

Cover Letter