ST Engineering is a global technology, defence, and engineering group with offices across Asia, Europe, the Middle East, and the U.S., serving customers in more than 100 countries. The Group uses technology and innovation to solve real-world problems and improve lives through its diverse portfolio of businesses across the aerospace, smart city, defence, and public security segments. Headquartered in Singapore, ST Engineering ranks among the largest companies listed on the Singapore Exchange. Our history spans more than 50 years, and our strategy is underpinned by our core values – Integrity, Value Creation, Courage, Commitment and Compassion. These 5 core values guide every aspect of our business and are embedded in our ST Engineering culture – from the people we hire, to working with each other, to our partners and customers. About our Line of Business – Cloud & Data Centre Solutions ST Engineering Cloud and Data Centre Solutions Pte Ltd provides all aspects of cloud management, services, and solutions, from initial setup and migration to ongoing operations and optimization. Services include engineering works to design, build and provide facility management service for mission critical environments such data centers, disaster recovery, and business continuity sites. Together, We Can Make A Significant Impact As a Service Desk Engineer, you will be a vital member of our support team, providing top-notch technical assistance and customer service to our clients. Your primary responsibility will be to resolve enquiries, troubleshoot issues, and ensure our cloud systems are running efficiently. You will have the opportunity to work with cutting-edge technology while collaborating with skilled professionals committed to service excellence. Be Part of Our Success Standardize and develop necessary guidance, process and procedures to continuously improve incidents management, escalation and system monitoring. Responsible in tracking incidents, service request and change req