Customer Centres, Specialist (klang)

AIA Group

Klang, Malaysia
Bachelor's degree in any discipline
Minimum 3 years supervisory experience
Experience in service-related industry preferred
The role supports the Branch Head in overseeing branch operations and ensuring high-quality service delivery

Job Summary

  • The role supports the Branch Head in overseeing branch operations and ensuring high-quality service delivery.
  • The specialist is responsible for upskilling self and the team as New Business Ambassadors and Healthcare Ambassadors through centrally managed training.
  • The position requires promoting digital adoption and self-service options while collaborating with the sales team to improve new business capture rates.

Matching Summary

Match Score: 85

The role supports the Branch Head in overseeing branch operations and ensuring high-quality service delivery.

Skills & Requirements

Must-have

  • Bachelor's degree in any discipline
  • Minimum 3 years supervisory experience
  • Experience in service-related industry preferred

Nice-to-have

  • Passion for excellent customer service
  • Adaptive to fast changing environment
  • Pleasant, patient and friendly attitude

Key Requirements

  • Bachelor's degree required
  • 3+ years supervisory experience
  • Service industry experience preferred

Work Rights

Not specified

Tailored Resume

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