Director Of Customer Revenue & Retention

Harris Novum

Manchester, United Kingdom
Not specified; benefits: 25 days holiday, 5 person...
Hybrid
Net revenue retention management
B2b saas commercial leadership
P&l ownership and forecasting
This senior role owns the revenue performance of the existing customer base including Net Revenue Retention, renewals, and churn reduction

Job Summary

  • This senior role owns the revenue performance of the existing customer base including Net Revenue Retention, renewals, and churn reduction.
  • The Director will lead Account Management, Renewals, and Customer Satisfaction teams while managing the department P&L and monthly forecasting.
  • Onefile is a growing scale-up aiming to reach £25m ARR in the next 3–5 years with a competitive benefits package including an Employee Share Ownership Plan.

Matching Summary

This senior role owns the revenue performance of the existing customer base including Net Revenue Retention, renewals, and churn reduction.

Salary

Not specified; Benefits: 25 days holiday, 5 Personal Days, £325 Lifestyle Reward, Private medical/dental, Employee Share Ownership Plan

Skills & Requirements

Must-have

  • Net Revenue Retention management
  • B2B SaaS commercial leadership
  • P&L ownership and forecasting
  • Account Management team leadership
  • Churn reduction strategies
  • Upsell and cross-sell execution

Nice-to-have

  • Experience with education sector clients
  • Public sector tender management
  • Customer advocacy culture championing
  • Scale-up process evolution experience
  • Executive relationship building skills

Key Requirements

  • Proven senior leadership in B2B SaaS
  • Track record of improving NRR and expansion revenue
  • Experience owning and managing a P&L
  • Strong revenue management expertise
  • Ability to work hybrid from Manchester office

Work Rights

Not specified

Tailored Resume

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