Analista De Reclamaciones | D.e. Atención Al Cliente

BANCO SANTANDER MEXICO S.A

Querétaro, Mexico
Base salary specified; benefits superior to legal ...
1 year customer service experience
Telephone and face-to-face attention
Sla adherence and policy compliance
The role involves analyzing and registering client requests received via email and CONDUSEF portals while adhering to established SLAs

Job Summary

  • The role involves analyzing and registering client requests received via email and CONDUSEF portals while adhering to established SLAs.
  • Candidates will handle inquiries from branches, business areas, external clients, and other banking institutions through phone and email channels.
  • The company offers benefits superior to legal requirements and a transparent, fair work environment for all employees.

Matching Summary

The role involves analyzing and registering client requests received via email and CONDUSEF portals while adhering to established SLAs.

Salary

Base salary specified; Benefits superior to legal requirements; Not specified

Skills & Requirements

Must-have

  • 1 year customer service experience
  • Telephone and face-to-face attention
  • SLA adherence and policy compliance

Nice-to-have

  • Basic English proficiency
  • Strong written communication skills
  • Conflict resolution abilities

Key Requirements

  • Bachelor's degree in Economic-Administrative fields
  • Minimum 1 year of customer service experience
  • Availability for various shifts

Work Rights

Not specified

Tailored Resume

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