The NOC Operator 2 serves as the final escalation point for all service-impacting incidents, driving issues to full resolution while leading conference bridges with stakeholders
Job Summary
The NOC Operator 2 serves as the final escalation point for all service-impacting incidents, driving issues to full resolution while leading conference bridges with stakeholders.
This role requires in-depth knowledge of IT network, systems, and application infrastructure monitoring, along with the ability to execute remediation actions under pressure.
Employees are eligible for comprehensive health, dental, vision insurance, life insurance, disability coverage, and a 401K plan with company matching contributions.
Matching Summary
The NOC Operator 2 serves as the final escalation point for all service-impacting incidents, driving issues to full resolution while leading conference bridges with stakeholders.
Skills & Requirements
Must-have
Advanced IT network troubleshooting
Incident management process execution
Conference bridge leadership
Mass communication during outages
SLA-driven environment experience
Nice-to-have
Post-incident analysis participation
Continuous improvement mindset
High-pressure team collaboration
Adaptability to new procedures
Key Requirements
Associate's degree or equivalent technical experience