Customer Success Manager En Alternance - Paris

Galileo Global Education

Antony, France
Crm management with hubspot
Excel and powerpoint proficiency
Front office client communication
The role involves managing front office tasks such as receiving client inquiries, adapting solutions to specific needs, and ensuring customer retention

Job Summary

  • The role involves managing front office tasks such as receiving client inquiries, adapting solutions to specific needs, and ensuring customer retention.
  • Responsibilities include back office duties like updating client information, managing the CRM database, and preparing internal meeting supports.
  • The position is an apprenticeship contract based in Antony for a dynamic company specializing in online documents and lead generation.

Matching Summary

The role involves managing front office tasks such as receiving client inquiries, adapting solutions to specific needs, and ensuring customer retention.

Skills & Requirements

Must-have

  • CRM management with Hubspot
  • Excel and PowerPoint proficiency
  • Front office client communication
  • Back office data entry and updates
  • Lead generation and delivery

Nice-to-have

  • Autonomous and dynamic work style
  • Strong organizational skills
  • Team collaboration spirit
  • Interest in internet and IT domains

Key Requirements

  • Minimum Bac +2 education in management or commerce
  • 6 months to 1 year of experience in sales support or client relations
  • Proficiency in CRM tools, Excel, and PowerPoint

Work Rights

Must be eligible for French apprenticeship program

Tailored Resume

Cover Letter