A shipping agent is a maritime professional or company responsible the smooth and efficient operation of a vessel while it is in port . Also known as a port agent, ship agent, or maritime agent, they act as intermediaries and provide a wide range of services to shipowners, charterers, and the ship's crew. How does a shipping agent work? Shipping agents schedule port arrivals, berth reservations, and cargo operations . They work with the harbor master and terminal operators to ensure the ship has a place to dock and unload or load efficiently. They also arrange for tugboats, pilots, and mooring services as needed.