Ingeniero Soporte Cliente N1-2

Ikusi

Monterrey, Mexico
Not specified; benefits: full imss contribution; p...
Network equipment administration
Routing and switching knowledge
Incident ticket handling
The role focuses on attending to customers through various channels while managing incident or request service tickets

Job Summary

  • The role focuses on attending to customers through various channels while managing incident or request service tickets.
  • Candidates must possess knowledge in network equipment administration, implementations, and IT infrastructure including routing and switching.
  • The company offers comprehensive benefits including full IMSS coverage, profit sharing, and additional paid leave days.

Matching Summary

Match Score: 85

The role focuses on attending to customers through various channels while managing incident or request service tickets.

Salary

Not specified; Benefits: Full IMSS contribution; Profit sharing based on results; 15 days Christmas bonus

Skills & Requirements

Must-have

  • Network equipment administration
  • Routing and switching knowledge
  • Incident ticket handling

Nice-to-have

  • English language proficiency
  • Organizational development skills
  • Service level agreement compliance

Key Requirements

  • University degree in Systems Analysis, Systems Engineering, or Telecommunications
  • Experience with network infrastructure and routing/switching

Work Rights

Not specified

Tailored Resume

Cover Letter