Technical Support Specialist (hybrid) Durham, Nc

BD

Durham, North Carolina, United States
Fully remote
Technical phone support
Pharmacy automation solutions
Basic networking hardware and software
Technical Support Specialists provide technical phone support and problem resolution for customers of Parata’s pharmacy automation solutions

Job Summary

  • Technical Support Specialists provide technical phone support and problem resolution for customers of Parata’s pharmacy automation solutions.
  • Demonstrates exceptional communication skills through phone and email channels, adapting content, tone, and style to meet customer needs.
  • At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving.

Matching Summary

Technical Support Specialists provide technical phone support and problem resolution for customers of Parata’s pharmacy automation solutions.

Skills & Requirements

Must-have

  • technical phone support
  • pharmacy automation solutions
  • basic networking hardware and software
  • troubleshooting techniques
  • superior customer care
  • strong work ethic

Nice-to-have

  • team collaboration
  • positive professional demeanor
  • knowledge base development
  • process improvement
  • imagination and passion

Key Requirements

  • 1-2 years technical support experience
  • Associate's Degree in business or technical field
  • Up to 15% domestic travel may be required

Work Rights

Not specified

Tailored Resume

Cover Letter