Not specified; not specified; comprehensive health...
Hybrid
Advanced it network troubleshooting
Incident management process execution
Conference bridge leadership
The NOC Operator 2 serves as the final escalation point for service-impacting incidents, driving issues to full resolution while leading conference bridges with stakeholders
Job Summary
The NOC Operator 2 serves as the final escalation point for service-impacting incidents, driving issues to full resolution while leading conference bridges with stakeholders.
This role requires in-depth knowledge of IT network, systems, and application infrastructure monitoring alongside the ability to execute remediation actions under pressure.
Employees are eligible for comprehensive health, dental, vision insurance, life insurance, disability coverage, and a 401K plan with company matching contributions.
Matching Summary
The NOC Operator 2 serves as the final escalation point for service-impacting incidents, driving issues to full resolution while leading conference bridges with stakeholders.
Salary
Not specified; Not specified; Comprehensive health, dental, vision, life, disability, and 401K with match
Skills & Requirements
Must-have
Advanced IT network troubleshooting
Incident management process execution
Conference bridge leadership
Mass communication during outages
Hybrid work schedule availability
Zionsville IN office presence
Nice-to-have
Post-incident analysis participation
High-pressure team collaboration
Continuous improvement mindset
Strong written and verbal communication
Key Requirements
Associate's degree or equivalent technical experience
Familiarity with IT telemetry monitoring tools
Ability to work hybrid schedule with Tuesday-Thursday on-site
Experience in SLA-driven incident management environments