Qred AB is seeking a Customer Success Team Lead for the Dutch market to enhance their collections strategy and mentor a team in a fast-paced fintech environment. The ideal candidate will possess both analytical skills and emotional intelligence, with a strong background in collections or credit management, and be fluent in Dutch and English
Job Summary
Qred is building the bank for small businesses with over 1 billion SEK in annual revenue.
The role involves defining and executing the collections strategy while leading a team of specialists.
Candidates must ensure alignment with AML, KYC, and local regulatory frameworks to maintain compliance.
Matching Summary
Match Score: 85
Qred AB is seeking a Customer Success Team Lead for the Dutch market to enhance their collections strategy and mentor a team in a fast-paced fintech environment. The ideal candidate will possess both analytical skills and emotional intelligence, with a strong background in collections or credit management, and be fluent in Dutch and English.
Skills & Requirements
Must-have
Collections strategy execution
Team leadership and mentoring
Dutch and English fluency
CRM system proficiency
AML and KYC compliance
Nice-to-have
Emotional intelligence in debt recovery
Automating manual workflows
Scalable framework development
Non-bureaucratic culture fit
Third-party collection partnerships
Key Requirements
Few years experience in collections or credit management
Experience leading teams in high-volume environments
Bachelor's degree in relevant field (advantage)
Familiarity with Dutch GDPR and debt recovery legislation