Digital Servicing Journeys Product Manager – Personal Loans, Senior Vice President (hybrid)

Citi Handlowy

Wilmington, Delaware, United States
Base: $156,160.00 - $234,240.00; bonus/equity: dis...
10 years product management experience
Digital-first mindset for banking
Customer research and data analysis
This strategic role will redefine how customers interact with their personal loans by leading the digital transformation of the servicing experience

Job Summary

  • This strategic role will redefine how customers interact with their personal loans by leading the digital transformation of the servicing experience.
  • The ideal candidate will translate deep customer insights into a compelling product vision and roadmap for innovative digital solutions.
  • Citi offers competitive benefits including medical, dental, vision coverage, 401(k), life insurance, and paid time off packages.

Matching Summary

This strategic role will redefine how customers interact with their personal loans by leading the digital transformation of the servicing experience.

Salary

Base: $156,160.00 - $234,240.00; Bonus/Equity: Discretionary and formulaic incentive and retention awards available; Benefits: Medical, dental, vision, 401(k), life, accident, disability insurance, wellness programs, and paid time off.

Skills & Requirements

Must-have

  • 10 years product management experience
  • Digital-first mindset for banking
  • Customer research and data analysis
  • Agile and Lean product methodologies
  • Cross-functional stakeholder management

Nice-to-have

  • Experience in fintech or financial services
  • Background in digital collections and recoveries
  • Strategic thinker with innovation passion
  • MBA or advanced degree preferred

Key Requirements

  • Bachelor's degree required
  • 10 years of product management experience
  • Proven track record launching digital products
  • Deep expertise in customer-centric design

Work Rights

Not specified

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