The Customer Support Associate I position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements
Job Summary
The Customer Support Associate I position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements.
Essential functions include ensuring service meets contractual Key Performance Indicators (KPIs) and clarifying customer requirements to provide appropriate resolutions.
Candidates must be dependable with strong attention to detail and able to tolerate repetitive work in a fast-paced, high production environment.
Matching Summary
Match Score: 75
The Customer Support Associate I position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements.
Skills & Requirements
Must-have
High school diploma required
Strong computer navigation skills
Ability to work rotating shifts
Nice-to-have
Three to six months relevant experience
Demonstrate empathy with customers
Skilled in multi-tasking
Key Requirements
High school diploma
Three to six months of relevant experience preferred