Customer Advocate - Charleston, Wv Only

Modivcare

Charleston, WV, US
Base: $17ph; bonus/equity: not specified; benefits...
Strong verbal and written communication skills
Basic computer proficiency in microsoft office
Ability to work independently and collaboratively
This role is responsible for providing superior customer service support to Transportation Providers by addressing inquiries and resolving concerns

Job Summary

  • This role is responsible for providing superior customer service support to Transportation Providers by addressing inquiries and resolving concerns.
  • The position involves managing scheduling tasks, modifying or canceling reservations, and documenting complaints with detailed records.
  • Modivcare offers a comprehensive benefits package including medical, dental, vision insurance, 401(k) with company match, and paid time off.

Matching Summary

This role is responsible for providing superior customer service support to Transportation Providers by addressing inquiries and resolving concerns.

Salary

Base: $17/hr; Bonus/Equity: Not specified; Benefits: Medical, Dental, Vision, 401(k) Match, PTO

Skills & Requirements

Must-have

  • Strong verbal and written communication skills
  • Basic computer proficiency in Microsoft Office
  • Ability to work independently and collaboratively

Nice-to-have

  • Positive attitude and passion for customer experiences
  • Composure under pressure during high call volumes
  • Detail-oriented with excellent organizational skills

Key Requirements

  • High School Diploma or GED required
  • Zero plus years of experience or equivalent combination
  • Demonstrated accuracy in data entry

Work Rights

Not specified

Tailored Resume

Cover Letter