Customer Service Representative (h/f)

J&J FAMILY OF COMPANIES

Issy-les-Moulineaux, France
Bilingual english and french required
Experience in customer service or call center
Strong empathy and problem-solving skills
The role involves processing orders, inquiries, claims, and general information via phone and email while maintaining SLA metrics

Job Summary

  • The role involves processing orders, inquiries, claims, and general information via phone and email while maintaining SLA metrics.
  • Candidates will collaborate with internal partners to automate orders through EDI and eCommerce systems.
  • The position requires managing credit notes, client account modifications, product recalls, and outbound calls to support commercial partners.

Matching Summary

Match Score: 75

The role involves processing orders, inquiries, claims, and general information via phone and email while maintaining SLA metrics.

Skills & Requirements

Must-have

  • Bilingual English and French required
  • Experience in customer service or call center
  • Strong empathy and problem-solving skills
  • Ability to work under pressure in fast-paced environment
  • Proficiency in data entry and computer applications

Nice-to-have

  • Dutch language proficiency is a plus
  • SAP software knowledge preferred
  • Microsoft Office suite expertise
  • Third language capability beyond French and English
  • Background in ophthalmology or healthcare sector

Key Requirements

  • Fluency in English and French
  • Prior experience in customer service or call centers
  • Organizational and administrative skills

Work Rights

Not specified

Tailored Resume

Cover Letter