Gestor/a De Nivel Del Servicio It - Sds

SANTANDER CONSUMER BANK S.p.A

Madrid, Spain
On-site
Service management in critical it environments
Dynatrace or observability tools
Cloud environments and microservices architecture
Santander Consumer Bank S.p.A is seeking a Gestor/a de Nivel del Servicio IT to join their Madrid office, focusing on service management and oversight of third-party services. The ideal candidate will have at least three years of experience in IT service management and proficiency with observability tools, emphasizing a culture of innovation and customer-centric technology solutions

Job Summary

  • The position will have a key role in coordinating with Third Parties and in the transition to production of technological solutions, guaranteeing the quality standards (performance, availability, and resilience) of the service.
  • In this role, your main responsibilities will include comprehensive management of technology providers and SLA monitoring, incident tracking, changes and remediation plans, and service KPI development.
  • Santander is evolving into a technology-driven organization, offering global opportunities, ample career paths, continuous learning, competitive rewards, and a hybrid work model.

Matching Summary

Match Score: 85

Santander Consumer Bank S.p.A is seeking a Gestor/a de Nivel del Servicio IT to join their Madrid office, focusing on service management and oversight of third-party services. The ideal candidate will have at least three years of experience in IT service management and proficiency with observability tools, emphasizing a culture of innovation and customer-centric technology solutions.

Skills & Requirements

Must-have

  • Service Management in critical IT environments
  • Dynatrace or Observability tools
  • Cloud environments and microservices architecture
  • Reporting and dashboards tools

Nice-to-have

  • Financial sector experience
  • ITIL frameworks
  • Observability and APM knowledge
  • High rigor in governance and control
  • Transversal influence with senior stakeholders
  • Service Quality orientation

Key Requirements

  • Minimum 3 years of experience in Service Management
  • Practical experience with Dynatrace or Observability tools
  • Cloud environments and microservices architecture knowledge
  • Advanced handling of reporting and dashboards tools
  • ITIL frameworks knowledge (Change, Release, Incident, Problem Management)
  • Observability and APM knowledge

Work Rights

Not specified

Tailored Resume

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