Architecture Enterprise Senior Director

Experian

Heredia, Costa Rica
Remote
Senior leadership experience managing unified communications
Cloud-first teams-centric architecture strategy
Contact center technology evolution with nice platforms
You will lead Experian's Unified Communications function to modernize global voice, video, and contact center services toward a cloud-first model

Job Summary

  • You will lead Experian's Unified Communications function to modernize global voice, video, and contact center services toward a cloud-first model.
  • The role requires owning a critical UC estate including over 400 video units and 400 contact center agents while executing major transformation work.
  • Experian offers an inclusive culture recognized as one of the World's Best Workplaces with benefits including international share savings and education reimbursement.

Matching Summary

Match Score: 75

You will lead Experian's Unified Communications function to modernize global voice, video, and contact center services toward a cloud-first model.

Skills & Requirements

Must-have

  • Senior leadership experience managing Unified Communications
  • Cloud-first Teams-centric architecture strategy
  • Contact center technology evolution with NICE platforms
  • Video conferencing device lifecycle management
  • Executive communication and vendor governance

Nice-to-have

  • Experience balancing run operations with transformation
  • Global partner influence and commercial management
  • ITSM-style operational discipline
  • Cross-regional execution capabilities

Key Requirements

  • 10-15 years in enterprise IT/telecom
  • 5-10 years leading UC/voice at scale
  • Bachelor's degree in IT or equivalent experience
  • Deep leadership experience across Microsoft Teams and SIP/SBCs

Work Rights

Not specified

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