Tech/system Support Analyst

IQVIA

Taguig, Philippines
Hybrid
Minimum 3 years contact center experience
Excellent english spoken and written skills
Typing proficiency of at least 50 words per minute
The role involves responding to written and telephone inquiries while liaising with departments to resolve issues

Job Summary

  • The role involves responding to written and telephone inquiries while liaising with departments to resolve issues.
  • Candidates must have a minimum of 3 years of contact center experience with excellent command of the English language.
  • The position requires flexibility to work on shifting schedules, including holidays, in a hybrid arrangement at McKinley Taguig.

Matching Summary

The role involves responding to written and telephone inquiries while liaising with departments to resolve issues.

Skills & Requirements

Must-have

  • Minimum 3 years contact center experience
  • Excellent English spoken and written skills
  • Typing proficiency of at least 50 words per minute
  • Flexible to work shifting schedules and holidays
  • Strong critical thinking and problem-solving skills

Nice-to-have

  • Experience supporting patients is an advantage
  • Pharmaceutical customer service setting background
  • Self-starter ability to work independently
  • Empathetic communication during interactions
  • Amenable to hybrid work arrangement

Key Requirements

  • 3 years of contact center experience
  • Typing speed of 50 WPM
  • Hybrid work availability in Taguig
  • English language proficiency

Work Rights

Not specified

Tailored Resume

Cover Letter