Not specified; not specified; benefits above the r...
Hybrid
Leading teams across multiple locations
Managing regional customer service operations
Driving operational performance and kpis
The Regional Manager is responsible for leading the Customer Connect Center operations across North and South America to ensure high levels of customer service delivery
Job Summary
The Regional Manager is responsible for leading the Customer Connect Center operations across North and South America to ensure high levels of customer service delivery.
This role provides leadership for the Americas region while strengthening collaboration with global CCC teams and the wider Service organization.
Qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site.
Matching Summary
The Regional Manager is responsible for leading the Customer Connect Center operations across North and South America to ensure high levels of customer service delivery.
Salary
Not specified; Not specified; Benefits above the regular market
Skills & Requirements
Must-have
Leading teams across multiple locations
Managing regional customer service operations
Driving operational performance and KPIs
Stakeholder management in global matrix
Experience with organizational change
Nice-to-have
Background in Electrical Engineering
International cross-regional experience
Strong communication skills
Culture of continuous improvement
Collaboration across Americas Europe Asia
Key Requirements
Degree in Electrical Engineering or related fields (Desirable)
Proven leadership managing regional or multi-site customer service teams